Shipping & returns

Delivery, returns & warranty

Everything you need to know about getting your Misogi device, returning it, and your warranty cover.

Free tracked delivery

On orders over £100

90-day returns

Risk-free trial on every device

3-year warranty

Manufacturing defects covered

Delivery

How we ship

All Misogi devices are dispatched from our UK warehouse. Orders are processed within one business day and shipped via tracked courier.

Standard tracked delivery

3–5 business days

All orders are sent via tracked courier. You'll receive a dispatch confirmation email with your tracking link once your order has left our warehouse.

Free shipping threshold

Free on orders over £100

Standard tracked delivery is free on all orders over £100. Orders below this threshold incur a flat shipping fee at checkout.

International shipping

Selected countries

We currently ship to the UK, Republic of Ireland, and selected EU countries. Delivery times and costs for international orders are shown at checkout.

Order processing

Within 1 business day

Orders placed before 2pm on a business day are typically dispatched the same day. Orders placed after 2pm or on weekends are dispatched the next business day.

Returns

90-day risk-free trial

We stand behind every device we make. If you're not satisfied within 90 days of receiving your order, we'll arrange a full refund — no questions asked.

Contact us

Email [email protected] within 90 days of receiving your order. Include your order number and the reason for your return.

Receive your returns label

We'll send you a prepaid returns label by email within one business day. No need to pay for return postage.

Pack and post

Pack the device securely in its original packaging if possible and drop it at any Post Office or courier collection point.

Refund processed

Once we receive and inspect the return, your refund will be processed within 5–7 business days to your original payment method.

Return conditions

Device must be returned within 90 days of the delivery date
Device must be in a clean, undamaged condition
All original accessories and packaging should be included where possible
Refunds are issued to the original payment method only

Warranty

3-year manufacturing warranty

Every Misogi device is backed by a 3-year warranty against manufacturing defects and hardware failures under normal use.

What's covered

LED chip failure or significant output degradation
Battery defects or premature capacity loss
Control unit or electronic component failure
Structural defects in the device housing or straps

What's not covered

Physical damage caused by misuse, drops, or accidents
Water damage beyond the device's rated resistance
Normal wear and tear on consumable parts
Damage caused by use outside the recommended guidelines

How to make a warranty claim

To make a warranty claim, email [email protected] with your order number, a description of the issue, and photos where relevant. We'll assess your claim and arrange a repair or replacement within 5 business days.

Still have questions?

Our team is happy to help with anything about shipping, returns, or your warranty.